1. Introduction
Boussole Médicale (BAO) is a company registered in France under number 984 359 166 R.C.S. Marseille It manages an online medical appointment booking service, in addition to other services aimed at improving the health and lives of our clients.
By using the services provided on our website or application, you agree to comply with the terms of service.
Therefore, you must read these terms carefully before using our services.
2. Definitions
1. Company: Boussole Médicale, abbreviated as BAO.
2. Platform: The BAO website and application available at the address. : https://baoboussolmedical.com
3. User: The person using the platform to benefit from our services.
4. Doctor: Any medical professional providing remote consultations.
5. Medical Consultation: The online medical consultation conducted between patient and doctor using audio or video communication technologies.
6. Services: Includes organizing medical appointments, answering medical questions, providing medical or health products, and scheduling appointments with complementary (alternative) medicine doctors.
7. Company Service Fees: This includes a service fee plus VAT and any banking charges resulting from the transfer.
3. Our Services
BAO provides the following services:
1. Medical Appointment Booking:
The company organizes and coordinates online remote medical consultations via its platform.
2. Medical Questions and Inquiries:
This is a free service where our doctors respond to medical questions and inquiries, providing guidance and advice. This service does not include issuing prescriptions or medical reports.
3. Provision of Medical and Health Products:
The company helps secure products that improve patients’ health and recovery, unavailable in the patient’s country.
This service does not include medicines or prohibited items for shipping or trade.
4. Complementary Medicine Appointments:
Scheduling appointments to communicate directly with specialists in complementary medicine.
5. Medical follow-up for unstable conditions.
4. Accessing Our Services
● You must be over 18 years old.
● To benefit from our services, you must log in.
● Your use of your username and password constitutes explicit acknowledgment and acceptance of the terms and conditions of our platform.
● All clauses in this document serve as a contract binding us with the user.
● If you are not satisfied with these terms and conditions, you may stop using our platform and cancel your account.
● To book a remote consultation, there are terms and instructions (Appointment Booking Terms and Instructions). that must be read carefully and accepted to proceed with the booking process.
5. Appointment Booking Information
The role of BAO is to act as an intermediary between the patient and the doctor, without interfering with the consultation content or medical recommendations.
1. Privacy:
BAO is committed to maintaining the confidentiality and protection of user data in accordance with the GDPR.
2. Not intended for emergencies:
Our services are not intended for urgent or critical cases that require immediate medical intervention. In such cases, you must contact emergency services.
3. Accuracy of Information:
The user is responsible for the accuracy of the information provided, on which the doctor relies for consultation.
4. Appointment Date:
The doctor sets the appointment, usually within a few hours to a week.
5. Booking and Payment:
The appointment is confirmed after payment is made via credit card.
Consultation cost: includes doctor’s fee plus company service fees.
6. Invoice:
You have the right to receive an invoice, issued once. BAO is not responsible if your insurance or other entity does not reimburse you fully or partially.
7. Cancellation and Refund:
Appointments can be cancelled up to one hour before the scheduled time. The fee is refunded minus company service fees.
If the doctor cancels, the patient is entitled to a full refund or an alternative appointment if agreed.
8. Medical Prescription:
If the doctor issues a prescription, you can usually use it in your country of residence.
BAO is not responsible if your country does not accept the prescription. In this case, consult your local doctor.
6. Appointment Booking Steps
● We confirm that we protect your data confidentiality, accessible only to the doctor you chose and BAO’s appointment coordinator.
● You may contact us via written or voice inquiry for assistance.
● Appointment Booking Steps:
1. Choose specialty:
We strive to provide all specialties. If not available, we can arrange an appointment with an external specialist.
2. Choose the doctor:
If multiple doctors exist in the chosen specialty, you must select one. Our doctors are selected based on knowledge, long experience, and ethics. They are licensed in their countries, mainly in France.
3. Accept the terms:
To proceed, you must accept the terms and instructions. (Appointment Booking Terms and Instructions). Your approval serves as your signature. If not accepted, you cannot book appointments.
4. Fill out the medical form:
The form serves as a medical record; information must be accurate to ensure proper consultation and follow-up.
5. Medical complaint:
You can write or record your medical complaint and consultation purpose.
6. Upload tests and reports.
Prepare scans, lab tests, or visible issues as images or PDFs for easy upload.
7. Payment:
After completing your medical file, you will be informed of the required payment, covering doctor’s fee and company service fees.
8. Appointment scheduling:
● After payment, the appointment will be set within a few hours to days. You will be notified via email, SMS, or WhatsApp.
● You may change the appointment once, with prior notice.
● Appointments follow France time zone. If not adjusted for your country, you must calculate accordingly.
9. Communicating with the doctor:
You will receive a link for audio or video consultation, limited to 15 minutes.
10. After the consultation:
You will receive a report, prescription, and recommendations as needed.
11. Chat with the doctor:
If more tests are required, the chat remains open until consultation completion, after which the doctor closes it.
12. Medical follow-up:
Unstable conditions may require extended follow-up through subscription packages.
7. Complementary (Alternative) Medicine Service
● Although we trust our selected specialists, complementary medicine is not a substitute for traditional medicine but a supplement, especially for chronic diseases.
● Specialists were selected based on success in improving patient health, holding certificates in their fields.
● The company’s role is to coordinate appointments. After meeting, if you decide to continue, you agree directly with the specialist on treatment and costs.
● The company holds no responsibility for any outcomes or costs of this contact.
8.Provision of Medical and Health Products
Due to ongoing development in medical products, BAO provides unavailable items in your country to improve recovery and health.
● This service does not include medicines or prohibited materials.
● Costs include product price, shipping, and BAO service fees.
● Shipping: BAO selects the safest method and sends invoices as proof.
Company not responsible:
If items are lost/damaged by shipping companies.
If laws prohibit entry, BAO attempts return and refunds minus service fees.
9.Medical Products
We provide a selection of modern medical products for personal use, available online with special offers for bulk. Prices exclude shipping.
10.Medical Follow-up
We provide follow-up for unstable conditions via direct doctor communication, monitoring health and adjusting treatment as needed within limited subscription packages.
11.Privacy and Data Protection
BAO is committed to protecting confidentiality of personal data under French telemedicine laws and GDPR.
● Data Access:
Login with username/password constitutes explicit approval for the doctor and coordinator to access your data. No third party may access without consent.
Data is stored securely and not used commercially.
● Account Security:
If you notice suspicious activity, change your password immediately and contact us.
12.Legal Responsibility
Company Disclaimer:
● BAO is not responsible for negative outcomes from consultations between patient and doctor or client and complementary specialist. BAO only facilitates.
● Not responsible for damages from viruses/malware or account hacking.
● Not responsible for internet outages due to force majeure (natural disasters, ISP issues). Clients will be informed and appointments rescheduled if possible.
Governing Laws:
● These terms follow French law, including Consumer Code and GDPR.
● Legal relationship between patient and doctor follows laws of doctor’s country.
Misuse:
Illegal or abusive use (defamation, data manipulation, platform damage) is prosecuted under French law.
Intellectual Property:
BAO platforms are copyright protected. Extracts may be printed/downloaded for personal, non-commercial use. Unauthorized use is prohibited.
Submitting Complaints:
Confirmation is sent upon receipt. Investigation follows, with a written response provided.
We strive to resolve disputes amicably.
We aim for accuracy, transparency, and honesty to gain trust and ensure health care.
13.Refusal of Services and Contract Termination
BAO reserves right to refuse service or terminate contract without liability if:
Non-compliance, fraudulent or misleading information.
Complaints of inappropriate behavior, harassment, or defamation.
Suspicion of illegal activity.
In such cases, BAO may terminate without notice and pursue legal action.
14.Amendments to Terms
BAO reserves the right to amend these terms at any time. Users will be notified before enforcement.
15.Contact
You may contact BAO by email or WhatsApp
(Contact Us) or through forms available on our website.
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