1 .Introduction:
● The privacy policy explains how we collect, use, and protect your personal data when using our website and application, and outlines your rights regarding this data.
● BAO Medical Compass is committed to protecting your privacy and ensuring the confidentiality and security of your personal and medical data provided through our platform and services. This policy complies with:
The General Data Protection Regulation (GDPR).
And the standards of the French National Commission on Informatics and Liberty (CNIL).
● Creating a personal account is considered an explicitconsent to the processing of user data. Users can withdraw their consent at any time, after which they will no longer be able to use the company's services.
● If you do not agree with this privacy policy, please do not sign into our platform, and do not disclose any personal information to us.
2 .Data We Collect :
When you sign in and book a consultation, we collect the following information:
Personal identification data:
Full name, gender, age, place of residence, nationality...
An image of your ID or passport, if required.
Contact information:
Email address, mobile number, mailing address.
Medical and health data:
Information in the medical form, including medical and surgical history, complaints, medications, reports, tests, radiology, scans... and any additional medical inquiries.
Payment and transaction data:
Credit card details (not stored, securely passed to the payment provider), transaction details, and payment amounts.
3 .How Data Is Collected:
When creating an account on the platform.
By completing the medical form and filling in required data before booking a consultation.
Via direct communication through email, phone, WhatsApp, or messages within the platform.
Platform usage: browsing the website or app and using available features.
4 .Purpose of Data Collection:
The collected data and information are used for the following purposes:
Booking and consultation management:
To organize and coordinate remote consultations, provide doctors with necessary data for accurate diagnosis, and issue medical reports and prescriptions regarding your case.
Communication with you:
To send booking confirmations and appointment reminders.
To respond to inquiries and complaints.
To contact you when necessary.
To improve and develop our services:
Based on feedback and suggestions, we enhance the platform and optimize the use of our services.
Financial transactions:
Processing payments and refunds (if any).
Issuing invoices and receipts.
Compliance with legal and regulatory requirements,fraud prevention, and platform security.
5 .Data Sharing :
We are committed to maintaining the confidentiality of your data and protecting it. We do not share your personal data with third parties, except in cases necessary to provide our services or operate the platform. To serve you optimally, we may share your data:
With doctors and healthcare providers:
Only essential medical data is shared with the selected doctor.
With external service providers:
With IT and hosting providers who help us operate the platform (bound by contracts ensuring data protection).
Company coordinator:
The company manager or designated personnel may view necessary data to organize operations and ensure quality service. All staff are bound by strict confidentiality and undergo initial training.
Payment service providers:
Includes payment providers who securely handle your transaction data.
Legal compliance:
If required by law or legal proceedings, we will share necessary data with legal or health authorities in compliance with applicable regulations.
Data sharing:
Data may be shared for public-interest research or studies according to applicable legal regulations, and only with user consent if personal data is needed.
In emergencies:
To protect the rights and safety of BAO or other users.
6 .Data Security and Protection :
We implement strict security measures to protect your data from unauthorized access, alteration, disclosure, or loss. These measures include:
Encryption:
We encrypt sensitive and personal data using advanced encryption techniques during transmission via SSL protocol, and also for data stored in databases.
Access management:
Access to your data is limited to doctors involved in your case and the company medical coordinator. No third party can access your data without your explicit consent.
Technical and administrative measures:
- We rely on advanced security systems and threat detection tools to protect the website and app.
- We perform regular maintenance to identify and prevent security threats.
- We train our staff on data protection and confidentiality, applying strict internal policies.
7 .User Rights :
According to French data protection law and GDPR, you have multiple rights regarding your personal data:
Right of access:
You can access the personal data we hold about you.
Right to rectification:
You can correct inaccurate or incomplete data.
Right to erasure:
In some cases, you may request that your data be deleted unless we are legally required to retain it.
Right to object and restrict processing:
You may object to the processing of your data for legitimate reasons or request limited use in certain cases.
8 .Data Retention Period :
We will retain your personal data as long as necessary to provide services or for legal reasons. After this period, your data will be deleted or anonymized.
9 .Changes to the Privacy Policy:
We may update this policy from time to time. Any significant changes will be communicated via email or a platform notification.
Any changes take effect once published on this page, and continued use of the platform implies acceptance of the updated policy.
10 .Consent:
By using our platform and services, you acknowledge that you have read, understood, and agreed to this policy.
Thank you for trusting BAO Medical Compass. We are committed to protecting your privacy and delivering the best medical experience.
11 .How to Contact Us:
If you have any inquiries or concerns about this privacy policy, or if you wish to exercise your data rights, please contact us (Contact Us) .
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